Passion 2024 Customer Service. While there are a variety of staffing, retention and management issues that perpetually plague customer service, improved digital experiences have been a plus for. Providing exceptional customer service builds trust,.

The 2024 rerun of our consumer trends survey found that 17% of consumers have gotten customer service over dms in the past three months. To help businesses adapt, let’s explore the top customer service trends that will shape the future and how companies can leverage them for success.